7x24-hour Response
We offer a 24/7 prompt response to address your urgent inquiries and feedback at any time.
Pre-sales
As a professional Chinese wig factory, we adhere to strict quality standards and customize our production methods to meet the texture and needs of European hair. The following is an overview of our pre-sales service process and streamlined production process, including key highlights
Pre-Sales Service Process
Clarify Order Requireme
① Product Type (e.g., fusion hair extensions, weft hair extensions, etc.); ② Customizable Parameters (length, weigh...
Quotation Calculation
Based on your purchase volume, customization needs, and logistics method, we accurately calculate the...
Sample Customization
We customize samples according to specifications. Once the customer receives the samples, we proactively..
On Sale
Double-Needle Sewing Processing
Gentle Cleansing
Extended Cold Water Bleaching
Post-Bleaching Rinsing
Low-Temperature Drying
Custom Ratio
Custom Finished Product Style
Quality Inspection & Packaging
After-sales
Logistics Arrangement: Based on the logistics method agreed upon in the contract, coordinate with logistics providers to complete cargo packing and customs declaration. Simultaneously, send the tracking number and customs clearance documents (commercial in
Customs Clearance Assistance: If the customer encounters problems during customs clearance (such as missing documents or customs inspection), provide supplementary documents immediately to assist the customer in smooth customs clearance and avoid delays af
After-sales Follow-up: Within 3-7 working days after customer receipt, proactively follow up on usage feedback and promptly handle customer complaints (e.g., for minor quality issues, negotiate replacement or deduction of the final payment; for non-quality